Frequently Asked Questions

What makes you different from other cupcake bakeries?
From day 1 we have always baked fresh and with the best possible ingredients, and today our whole team stands by baking fresh and with the best we can get our hands on. We use award winning Heilala vanilla, creamy full fat New Zealand butter, large free range eggs from Katie Joy, Callebaut cocoa and chocolate, and Murray River salt flakes. 
What is a babycake?
A babycake is roughly half the size of a cupcake and is great for cocktail functions, children, or if you want to try more than 1 flavour.
Why do you have a minimum order per flavour?
We have a minimum of 12 cupcakes or 20 babycakes (10 per flavour) as our cupcakes are made to order. It is not feasible to bake less than the designated amount without having an excess of batter left over. If you find the minimum is too high, come and visit us in store and grab a selection of cupcakes we have that day.
Do you deliver?
Yes! We hand deliver our cupcakes 6 days a week. Complimentary delivery is offered to certain suburbs as indicated in our map.
We offer time frame delivery as outlined below
Monday to Friday
10am to 1pm
1pm to 4pm,
or anytime 10am to 4pm
10am to 12pm
12pm to 3pm,
or anytime 10am to 3pm
Should you need our cupcakes delivered at a specific time, we can arrange a courier. Our earliest courier delivery time is 10am. Please give us a call at 6110 0222, or email us at [email protected] for a quote.
What if I need to cancel or change my order?
Please call us at 6110 0222 as soon as possible. Orders must be cancelled 24 to 48 hours before your delivery time frame.
Do you sell vegan or gluten free cupcakes?
Yes! We have 6 flavours in our vegan and gluten free range. We try our best not to cross contaminate however these flavours are baked in the same kitchen as our standard cupcakes containing dairy, eggs, and gluten. Therefore, we cannot guarantee our vegan and gluten free cupcakes are 100% free from dairy, eggs, and gluten.
What ingredients are in the vegan and gluten free cupcakes?

What ingredients are in the vegan and gluten free cupcakes?

  • Bakels gluten free plain flour
  • CSR caster sugar
  • Nuttelex (vegan margarine)
  • Salt
  • Baking powder
  • Baking soda
  • Callebaut cocoa powder
  • Soy milk
  • Heilala vanilla extract
  • Vegetable oil
  • Apple cider vinegar
  • Vegan red food colouring
  • Vegan, gluten free, and nut free chocolate
  • Bakels Icing sugar
  • Oreos
  • Rainbow sprinkles
  • Sanitarium peanut butter
How do I store my cupcakes?
Our cupcakes are baked fresh daily so we always recommend to eat them on the day you receive or purchase them. However, they will keep for up to 2 days when kept at room temperature in the packaging provided, or in an airtight container.
Do not refrigerate or freeze them as they dry out and the consistency changes.
How can I provide feedback?
There is always room for improvement, and we are open to any constructive criticism and encourage all our customers to provide us with their valuable feedback! You can do this by calling us, emailing, or leaving a comment on our Facebook or Instagram.
If you ever have a negative experience with our customer service or our cupcakes, we would prefer to resolve these personally as we take them very seriously. Call or email us to let us know what has happened and we will try our best to satisfy your needs.